Frequently Asked Questions
Do I need a prescription to order?
Many of our products are marked “Rx” and are sold to licensed practitioners and medical facilities. Individuals can purchase Rx products with a valid physician’s prescription. Non-Rx products can be purchased without one. If you’re not sure, contact us before ordering.
Do you sell to individuals / consumers?
We primarily supply medical professionals and facilities, and we sell in case or bulk quantities. Individuals may purchase professional-grade equipment, with a valid physician’s prescription for any Rx items. We do not carry consumer home-care / DME products such as walkers, canes, or compression stockings.
Do you accept insurance?
No. HOSPEQ does not accept or bill any insurance.
How much is shipping?
Shipping is calculated at checkout based on your items and destination. Large or heavy items ship by freight — we’ll email you a shipping quote to approve before processing. See our Shipping Policy.
How soon will my order ship?
It depends on the item. Each product page shows an availability estimate. In-stock items usually ship within a few business days; special-order and non-stock items take longer. Availability can be affected by supply-chain conditions and order quantity, so contact us any time to confirm a current ETA.
Do you ship internationally?
Sometimes — it depends on the product. Some manufacturers do not permit their products to be exported, so international shipping is handled case by case. Please contact us before ordering if you need delivery outside the United States. See our Shipping Policy for details on duties and customs.
Can I return an item?
Eligible items may be returned within 15 days of receipt, in new condition with original packaging, with prior authorization. Special orders and certain sterile or hygiene items are not returnable. See Returns & RMA for the full process.
Do you offer volume or bulk pricing?
Yes. Hospitals, clinics, GPOs, government, and other high-volume buyers can request a quote — contact us with the items and quantities you need.
Which orders are charged sales tax?
Sales tax is applied only to orders that ship to Florida. Florida customers with a valid resale or tax-exempt certificate can order tax-free — see Sales Tax.
Are your products under warranty?
Yes — products are covered by the full manufacturer’s warranty, and as an authorized distributor we help coordinate any claims. See Warranty.
How do I check my order status?
You’ll receive email updates when your order is confirmed and when it ships, including tracking. You can also contact us any time for a status update.